Returns & Exchange

Your trust and your satisfaction are the most important thing for Luxedress. We will be pleased to accept one-time return or exchange request within 15 days of receipt, provided that item is in saleable condition with the original hangtag, unworn and unwashed.

We recommend trying on your purchase as soon as you receive it and contact us within the timeframe, while the extension of return or exchange request must be raised with us within 3 days from the date you receive your purchase. Please do your best to try on, handle and repackage the purchase with care.

All returns require a return authorization number (RMA) by our customer service via email, please contact us to obtain the RMA and return address before returning the purchase.

As for an Exchange:

Please inform our customer service about the item details that your want to exchange for. Your exchange request will be processed within 2-3 working days after your returned purchase has been received and approved by our warehouse team.

As for a Refund:

Once our warehouse team has approved the returned stock, and the refund of the returned item will be issued, and it will take additional 5-10 business days to show on your account due to varying processing times between payment providers.

Luxedress doesn’t offer the prepaid return label and the return shipping fee is non-refundable.

Track Your Returns:

The return tracking number or the return shipping receipt is a must-have for the refund or exchange. We recommend that you use the mail service with a tracking information included.

Flexible Returns Available:

If you need to extend your return time frame during the holiday period, please contact our customer service via email at care@luxedress.com .